Privacy Policy

Effective Date: 1 January 2024
Last Updated: 1 January 2025

Clarity Minds Institute (ABN: 58 193 472 860) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, hold, use, and disclose your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Professional qualifications and employment details
• Payment and billing information
• Course enrolment and academic progress records
• Communication records, including enquiries and feedback
• Website usage data, including IP address, browser type, and pages visited

2. How We Collect Information

We collect personal information through:

• Our website contact forms and enrolment processes
• Email and telephone communications
• Our online learning platform
• Newsletter subscription forms
• Cookies and website analytics tools

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• Processing course enrolments and managing your student account
• Delivering educational content and assessing student progress
• Communicating with you about your enrolment, courses, and our services
• Processing payments and issuing invoices and receipts
• Sending newsletters and professional development updates (with your consent)
• Improving our website, courses, and services
• Complying with legal and regulatory obligations

4. Disclosure of Information

We may disclose your personal information to:

• Our staff and contractors who require access to provide our services
• Payment processing providers for the purpose of completing transactions
• Professional bodies (such as APS) if you request verification of your CPD participation
• Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Secure, encrypted storage of personal and payment data
• Access controls limiting data access to authorised personnel
• Regular review of our data handling practices
• Secure disposal of personal information no longer required

6. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can manage cookie settings through your browser preferences. We use website analytics to understand how visitors use our site, which helps us improve content and functionality.

7. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Cross-Border Disclosure

We may use service providers located outside Australia (for example, cloud hosting or email services). Where we do so, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

9. Retention of Information

We retain personal information for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Complaints

If you believe that we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Clarity Minds Institute
Suite 12, 380 Lonsdale Street
Melbourne, VIC 3000, Australia
Phone: +61 3 8642 1093
Email: info@claritymindsinstitute.com